Changing/Canceling Your Registration
To request registration changes online, complete the following steps:
- Log into your account and submit your request at least 24 hours prior to your testing appointment. (Changes to testing appointments cannot be made by phone.)
- If you do not remember your log-in information, select "Confirm or Modify Registration" and follow the links to retrieve your username and/or password. If you experience technical difficulties while attempting to reschedule or cancel your appointment, call FTCE/FELE Customer Service at (866) 613-3281 (toll free) or (413) 256-2893, 8:00 a.m. to 6:00 p.m. eastern time, for assistance.
- Request the appropriate changes to your registration. (Certain changes, such as selecting a different examination or test site, require that you first cancel the existing testing appointment for a refund. You will then need to reregister.)
- If payment is required, enter your credit card information when prompted.
If you have registered for a test that is scheduled to begin within 24 hours, that appointment cannot be canceled or rescheduled.
For information about refund eligibility, see "Rescheduling/Canceling, Refund, and Absentee/No Show Policies."
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