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Florida Teacher Certification Examinations (FTCE), Florida Educational Leadership Examinations (FELE)

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FTCE/FELE Customer Service

If you have questions about taking a test, including:
 
  • How to register
  • Your admission ticket
  • Scheduling a testing appointment
  • Online payment
  • Changing a registration
  • Refund of test fees
  • Test results
  • Duplicate score reports
  • Ordering test information guides
  • Score verification
Contact: FTCE/FELE Customer Service at Evaluation Systems
Mailing address FTCE/FELE Customer Service
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9018 		For overnight delivery:
FTCE/FELE Customer Service
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Phone number Telephone:
(866) 613-3281 (toll free) or (413) 256-2893

8:00 a.m.–6:00 p.m. eastern time, Monday–Friday, excluding holidays
(Automated Information System available 24 hours daily)

If you are not satisfied with the support you receive, please ask to speak to a customer support supervisor.

Fax:  (413) 256-7080

Send an e-mail request E-mail:
To send an e-mail request, go to www.fl.nesinc.com/FL_Email.asp.

Florida Department of Education

If you have questions about teacher certification rules, contact the Bureau of Educator Certification.

If you have questions about testing policy, contact the Office of Assessment:

We want to hear from you! Please take a moment to go to the Department of Education's website and complete the FTCE/FELE online survey. (Go to www.fldoe.org/asp ftce and follow the online survey link). Information you provide will be analyzed by the program managers and used to improve the program.

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