FTCE/FELE Email Communication
If you wish to request information in writing, complete the email communication form below. Provide as much information as possible to help us respond accurately to your message (including all required fields designated with an asterisk).
Please allow 2–3 business days for a response to your email information request.
Important Information About Rescheduling or Canceling a Test
- You can reschedule or cancel a test appointment through your account up to 24 hours before your scheduled test time.
- Certain changes (such as selecting a different test) require that you first cancel your existing testing appointment. If you cancel the appointment at least 24 hours in advance, you will receive a full refund. You will then need to re-register.
- If you experience technical difficulties while attempting to reschedule or cancel your appointment, call FTCE/FELE Customer Service at (866) 613-3281 (toll free) or (413) 256-2893, 8:00 a.m. to 6:00 p.m. eastern time, Monday–Friday, for assistance.
- If you want to process your change online but have forgotten your log-in information, select MyAccount at the top of the page and follow the links to retrieve your username and/or password.