Registering to Test

Changing or Canceling Your Registration Online

If you registered online for either computer-based or paper-based testing, you may submit an online request to change or cancel your registration.

There is no fee for changing or canceling your registration online, and you may change your registration more than once. However, payment may be required when processing certain changes (e.g., changing from a less-expensive test to a more-expensive test, changing from a Regular to a Supplemental Administration). You must wait at least 48 hours before requesting an additional change.

Your request must be submitted at least 24 hours before a computer-based test appointment, 30 calendar days before a Regular Administration date, or 15 calendar days before a Supplemental Administration date. Note that calendar days include holidays and weekends.

To request registration changes online, complete the following steps:

1. Select “Confirm or Modify Registration.”
2. Log in by following the instructions provided.
3. Request the appropriate changes to your registration.
4. If payment is required, enter your credit card information when prompted.
5. Submit your request by the appropriate deadline.

Emergency changes. For paper-based testing, it may be possible to change tests or test sites during the emergency registration period (between 29 and 15 days before a Regular Administration). Please note the following guidelines:

• There is a charge of $125 for this service, in addition to all other fees and charges.
• You may request changes during the emergency registration period online only. Follow the steps above to request a change.
• Emergency changes may be arranged for Regular Administrations only.
• Space is limited during the emergency registration period. Changes will be accommodated on a firstcome, first-served basis.

Paper-Based Testing: Changing or Canceling Your Registration by Mail

You may request to change or cancel your paper-based testing registration by mail regardless of your registration method (mailing an application or registering online). Please note the following guidelines:

• A letter stating the request must be received at least 30 calendar days before a Regular Administration date or 15 calendar days before a Supplemental Administration date. Note that calendar days include holidays and weekends.
• To change a test, your letter must state (1) the test you are registered for and (2) what test you would prefer. If the test you are requesting is not offered at the site where you are registered, you will be assigned the nearest possible test site.
• To change a test site, your letter must state (1) the test site where you are registered and (2) the test site you prefer. Note that the test site you prefer may not have space available or may not offer the test you want to take. In this case, a transfer to your requested site will not be possible.
• To transfer to a later test date, your letter must state (1) the date you are currently registered for and (2) the date you wish to attend. If you are changing to a Supplemental Administration test date, you will need to pay the additional supplemental charge.
• To cancel a registration and receive a refund or credit to your credit card, your letter must state the date that you are registered for, and it must be received in the FTCE/FELE program office by the deadline (see “Refunds,” below).
• Make sure your telephone number, e-mail address, and mailing address are on the letter.
• Address it to:

FTCE/FELE Program
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9018

For overnight delivery:
FTCE/FELE Program
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035-9676
Telephone: (413) 256-2893

Refunds

A refund of your test fees is available provided that your request to cancel a registration is received at least 24 hours before a computer-based testing appointment, 30 calendar days before a Regular Administration date, or 15 calendar days before a Supplemental Administration date. You may submit your request online to cancel a computer-based or paper-based testing registration by selecting “Confirm or Modify Registration.” For paper-based testing registrations, you may also request a refund by mail. Send a letter stating your request to the FTCE/FELE program office at the address provided above. Late charges, emergency registration payments, and Supplemental Administration charges cannot be refunded.

You may receive a refund if you register for the same paper-based test for two consecutive test administrations and pass the test at the first test administration, providing the score report date for the first administration is after the regular registration deadline for the next administration. To receive a refund for the second administration (because you already passed the test), submit a written request and state in your letter the reason you are requesting a refund. The letter must be received at the FTCE/FELE program office no later than 30 calendar days after the mailing of the score reports for the first administration that you passed.

Refunds will not be offered for any other conditions.

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