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Contacts

If you have questions after reading the testing and registration information on this Web site, you may contact the offices listed below for further information. In all correspondence, please include, or be prepared to provide, your full name, mailing address, telephone number, and the test(s) about which you are requesting further information.

Select from the links below if you have questions about:

You can also read about our customer service center.

 ?   If you have questions about taking a computer-based test, including:
 
  • How to register
  • Your admission ticket
  • Scheduling a testing appointment
  • Online payment
  • Changing a registration
  • Refund of test fees
  • Test results
  • Duplicate score reports
  • Ordering test information guides

Contact: The FTCE/FELE program office at Evaluation Systems

Mailing address
FTCE/FELE Program
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9018
For overnight delivery:
FTCE/FELE Program
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035

Phone number Telephone:
(413) 256-2893
7:00 a.m.–7:00 p.m. eastern time, Monday–Saturday, excluding holidays
(Automated Information System available 24 hours daily)

The FTCE/FELE program office is currently experiencing heavier than normal call volume during the late afternoon hours (2:00–4:00 p.m. eastern time). For quicker service, consider calling during the early morning hours (7:00–10:00 a.m. eastern time).

Fax:  (413) 256-7080
(Registration applications may not be transmitted by fax.)

Send an e-mail request E-mail:
To send an e-mail request, go to www.fl.nesinc.com/FL_Email.asp.

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 ?  If you have questions about taking a paper-based test, including:
 
  • How to register
  • Your admission ticket
  • Location of test administration
  • Special registration and deadlines
  • Changing a registration
  • Refund of test fees
  • Test results
  • Duplicate score reports
  • Handscoring tests
  • Ordering test information guides

Contact: The FTCE/FELE program office at Evaluation Systems

Mailing address
FTCE/FELE Program
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9018
For overnight delivery:
FTCE/FELE Program
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035

Phone number Telephone:
(413) 256-2893
7:00 a.m.–7:00 p.m. eastern time, Monday–Saturday, excluding holidays
(Automated Information System available 24 hours daily)

The FTCE/FELE program office is currently experiencing heavier than normal call volume during the late afternoon hours (2:00–4:00 p.m. eastern time). For quicker service, consider calling during the early morning hours (7:00–10:00 a.m. eastern time).

Fax:  (413) 256-7080
(Registration applications may not be transmitted by fax.)
Send an e-mail request E-mail:
To send an e-mail request, go to www.fl.nesinc.com/FL_Email.asp.
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 ?   If you have questions about score verification sessions, including:
 
  • Attending a score verification session
  • Registering for a session
  • Receiving an admission ticket
  • Location of session
  If you tested on or before September 30, 2008, contact:

Center for Advancement of Learning and Assessment (CALA) at Florida State University 		If you tested after September 30, 2008, contact:

The FTCE/FELE program office at Evaluation Systems

Mailing address
Attn: Mr. Keya Razavi-CALA
210 Sliger Building
2035 E. Dirac Drive
Tallahassee, FL 32310-3700

Phone number Telephone:
(850) 645-1375

 
Send an e-mail request Web site:
http:/ /scoreverify.cala. fsu.edu

  E-mail address for inquiries:
scoreverification@cala.fsu.edu


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 ?   If you have questions about teacher certification rules, including:
 
  • Applying for certification online
  • Determining individualized test requirements for certification
  • Receiving an Official Statement of Status of Eligibility

Contact: Florida Department of Education's Bureau of Educator Certification


Mailing address
Bureau of Educator Certification
Department of Education
Suite 201, Turlington Bldg.
325 W. Gaines Street
Tallahassee, FL 32399-0400

Phone number Telephone:
(800) 445-6739

Send an e-mail request Web site:
www.fldoe.org/edcert


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 ?   If you have questions about testing policy, including:
 
  • Testing policy as outlined in Florida Statutes and Florida Administrative Code
  • Feedback and comments about FTCE/FELE testing services*

Contact: Florida Department of Education's Office of Assessment


Mailing address
Office of Assessment
Florida Department of Education
Suite 414, Turlington Bldg.
325 W. Gaines Street
Tallahassee, FL 32399-0400

Phone number Telephone:
(850) 245-0513

Send an e-mail request Web site for FTCE:
www.fldoe.org/asp/ftce

Web site for FELE:
www.fldoe.org/asp/fele


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* We want to hear from you! Please take a moment to go to the Department of Education’s Web site and complete a Customer Feedback Survey regarding the testing services you have received. The information you provide will be analyzed by the Department of Education Program Managers and used for program improvement. To complete the survey, go to www.fldoe.org/asp/ftce and follow the "online survey" link.

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  Customer Service Center

The Florida Department of Education is proud to provide a world-class customer service center for our examinees. The center is open from 7 a.m. to 7 p.m., Monday–Saturday, excluding holidays. To speak to a customer service representative, call (413) 256-2893 and press option 9. Customer service is our top priority!

Customer service representatives can answer all your teacher certification assessment questions about registration, score reports, and testing locations. This is a large center with many customer service representatives and your telephone hold time should not exceed 3 minutes on average. A variety of technical support staff are available so your problems can be escalated to the appropriate level of expertise. Please note that customer service representatives cannot answer teacher certification questions. For answers to teacher certification questions, please call the Florida Bureau of Educator Certification at (800) 445-6739.

If you are not satisfied with the technical support you receive, please ask to speak to a customer support supervisor. Also, please complete a customer service survey by going to the Department of Education’s Web site at www.fldoe.org/asp/ftce and following the “online survey” link. Your responses to this survey are important and used to modify the program.


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