The Day of the Test

Your admission ticket lists your test selection, test center, test date, and appointment time. Please report to the test center 30 minutes before your scheduled appointment time. Administration preparations, including verifying identification, seating examinees, and recording general information, must take place before the actual testing begins. If you have questions about the test center location or need directions to the test center, call FTCE/FELE Customer Service at (413) 256-2893.

After you arrive at the test site, a photograph will be taken of you.

Late Arrival Policy

You should arrive at the test center 30 minutes before your appointment time. If you arrive even a few minutes late for your scheduled test, the test center may not be able to accommodate you. Late examinees will be marked "No Show" and will not receive a refund or credit of any kind, except as noted in "Absentee/No Show Policy."

Absentee/No Show Policy

If you fail to take, retake, or complete a test for which you are registered on a scheduled test date, no fees or charges will be refunded; however, there are two conditions under which a test registration may be transferred to a subsequent administration:

• Illness or injury of the examinee or a member of the examinee’s immediate family that prevents the examinee from taking the test
• Death of a member of the examinee’s immediate family within 15 days before the test date

The term immediate family is defined as the examinee’s spouse and the grandparents, parents, brothers, sisters, children, and grandchildren of both the examinee and the spouse.

To request a transfer, send the following to FTCE/FELE Customer Service at the address listed in “Contact Information”:

• A letter specifying which of the above listed conditions prevented you from taking the test

and

• In the case of illness or injury, a signed letter attesting to the illness or injury from a medical doctor, physician’s assistant, or nurse practitioner on official letterhead stationery. Letters written on prescription forms are not acceptable; however, “return to work” authorization letters are acceptable.

or

• In the case of a death, a dated newspaper obituary or a dated funeral program stating your relationship to the deceased

The letter and the documentation of illness, injury, or death must be received in the FTCE/FELE program office within 30 calendar days (including weekends and holidays) after the missed test date.

Test Cancellation Policy

In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), the FTCE/FELE program office will notify examinees by telephone and/or e-mail. You will then be contacted to reschedule your test appointment.

If you miss an appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind, except as noted above in “Absentee Policy.”

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