Your admission ticket lists your test selection, test center, test date, and appointment time. Please report to the test center 30 minutes before your scheduled appointment time. Administration preparations, including verifying identification, seating examinees, and recording general information, must take place before the actual testing begins. If you have questions about the test center location or need directions to the test center, call the FTCE/FELE program office at (413) 256-2893.
After you arrive at the test center, a photograph will be taken of you and you will be given a copy of the Guidelines for Test Takers, which is also available on this Web site; see “Print Bulletin and Forms (PDF).” You will be asked to sign the test center logbook. Signing the logbook indicates your agreement to the following statement:
I have received, read, and agree to abide by the Guidelines for Test Takers. I understand that any failure to abide by the Guidelines for Test Takers may result in my disqualification. I understand that I may be monitored by camera and/or videotaped at any time while in the testing suite. In the event that I pay any fees for testing by credit card, including payments made through the registration Web site, I agree to pay such amounts in accordance with my credit issuer agreement.
Your admission ticket lists your test selection, test site, test date, and reporting time. Please report to the test site no later than your scheduled reporting time. The reporting time on the admission ticket is not the time the test actually begins. (See “Test Selection” for reporting and dismissal times.) Administration preparations, including verifying identification, seating examinees, recording general information, and distributing test books, must take place before the actual testing begins. These preparations take approximately 30 to 45 minutes. If you have questions about the test site location or need directions to the test site, call the FTCE/FELE program office at (413) 256-2893.
You should plan to arrive early enough to locate parking and your test room before preparations for the test administration begin. For computer-based testing, you should arrive at the test center 30 minutes before your appointment time. If you arrive even a few minutes late for your scheduled test, the test center may not be able to accommodate you. Late examinees will be marked "No Show" and will not receive a refund or credit of any kind, except as noted in "Absentee/No Show Policy."
For paper-based testing, you should arrive no later than the reporting time indicated on your admission ticket. You will not be admitted after the test room has closed and instructions are being read. Late examinees will be marked "Absent" and will not receive a refund or credit of any kind, except as noted in "Absentee/No Show Policy." If you are taking the General Knowledge Test, German K–12, Speech 6–12, or FELE and arrive after the first subtest has begun, you will not be admitted until the reporting time for the next subtest.
If you fail to take, retake, or complete a test for which you are registered on a scheduled test date, no fees or charges will be refunded; however, there are two conditions under which a test registration may be transferred to a subsequent administration:
The term immediate family is defined as the examinee’s spouse and the grandparents, parents, brothers, sisters, children, and grandchildren of both the examinee and the spouse.
To request a transfer, send the following to the FTCE/FELE program office at the address listed in “Contact Information”:
and
or
The letter and the documentation of illness, injury, or death must be received in the FTCE/FELE program office within 30 calendar days (including weekends and holidays) after the missed test date.
In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), the FTCE/FELE program office will notify examinees by telephone and/or e-mail. You will then be contacted to reschedule your test appointment.
If you miss an appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind, except as noted above in “Absentee Policy.”
In the event that it becomes necessary to cancel a test administration at a test site or sites due to severe weather conditions or a natural disaster (e.g., flood, fire), the cancellation announcement will be posted on this Web site. In addition, the cancellation announcement will be available as a recorded telephone message at (413) 256-2893. You will be advised by e-mail and U.S. mail as soon as the test administration has been rescheduled.
Unless a test administration at a given test site is officially canceled, the test administration will be conducted as scheduled. If you miss a test administration that has not been officially canceled, you will be considered absent and will not receive a refund or credit of any kind.
