Policies

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Registration Policies
Use of Social Security Numbers
Who receives your test scores

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Use of Social Security Numbers

You must provide your Social Security number (SSN) when you register for the FTCE/FELE.

The FTCE/FELE program uses your SSN for internal purposes only and will not disclose your SSN to other third parties.

The FTCE/FELE program uses your SSN to match your scores with educator certification records as required by Section 1012.56, Florida Statutes.Link opens in a new window. Your SSN appears on the score reports sent to the institutions and school district.

Payment Policy
Who receives your test scores

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Payment Policy

You are responsible for ensuring that your account is paid in full and all payments have cleared. Any payment received after your test date may delay the reporting of your scores.

If your payment for a test date or a test service does not clear, you will have an outstanding balance. If you have an outstanding balance, Evaluation Systems will

  • assess an additional processing fee to clear your account;
  • prevent your registration for future test dates until your balance, including the additional processing fee, is paid in full;
  • withhold reporting your scores to you, the Florida Department of Education, and other institutions until your account has been paid in full;
  • limit payment options to clear your account to cashier's check or money order only, unless you pay for additional services using a credit card, in which case your credit card will be billed for both the outstanding balance and the additional requested services (you agree to pay for all such services and outstanding balances in the event your credit card company does not);
  • apply check and money order payments for any additional services toward your outstanding debt first, with any excess applied to the requested service(s) (if paying for additional services with a credit card, your card will be billed for both the outstanding balance and the additional requested services);
  • apply any credits or refunds for which you may be eligible first to your outstanding debt (Evaluation Systems will return any excess to you).

If a bank returns your personal check, Evaluation Systems will not allow you to make any future payments by personal check.

Once you submit your payment, you may call FTCE/FELE Customer Service to confirm the receipt of payment and status of your account.

Refund Policy
Who receives your test scores

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Refund Policy

Evaluation Systems refunds test fees for cancellations submitted at least 24 hours before a test appointment.

The time frame in which you will receive a refund depends on your payment method:

  • If you paid using a credit card, your credit card company will be instructed to credit your account the next business day after you cancel your test appointment. Your credit card company's billing cycle determines when credit will appear on your next statement.
  • If you paid using a debit card, your refund will be posted to your account within 2–3 business days after you cancel your test appointment. If you have not been reimbursed after two weeks, contact FTCE/FELE Customer Service.

The merchant name that will appear on your credit card or bank statement is "NCS*FLDOE Testing."

If you register for a test that is scheduled to begin within 24 hours, that appointment cannot be canceled or rescheduled, and no refund or transfer of fees will be provided except as explained in the Absentee/No Show Policy.

Reschedule/Cancellation Policy
Who receives your test scores

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Reschedule/Cancellation Policy

All requests to reschedule or cancel your test appointment must be submitted online, by logging into your account, at least 24 hours before your scheduled test time.

No changes or cancellations can be made by phone.

Testing Policies
Compliance with Testing Rules
Who receives your test scores

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Compliance with Testing Rules

To register for a test, you must acknowledge your understanding and agreement to all of the FTCE/FELE testing rules.

Read the FTCE/FELE testing rules:

You will also receive these two documents with your emailed admission ticket.

Identification Policy
Who receives your test scores

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Identification Policy

You must bring two valid and unexpired forms of identification printed in English.

The first identification must be government issued and must have a clear photograph and your signature.

Examples include:

  • Driver's license
  • State-issued identification card
  • United States military ID (with visible signature)
  • Passport

The second identification can be another form of identification listed above or one that has either a photo or a signature.

Examples include:

  • Social Security card
  • Student ID
  • Work ID

You will not be permitted to test without proper identification. If you are refused admission, you will not receive a refund or transfer of fees.

Please note the following:

  • Your middle initial in your account on this website must match the middle name or initial on your ID.
  • If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:

    • either both instances must use the complete hyphenated name
    • or

    • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name provided during registration, you must bring official, legal documentation of the name change. A photocopy will not be accepted.

Examples include:

  • Marriage certificate
  • Divorce decree
  • Certificate of naturalization
  • Court order for a name change
Test Site Rules
Prohibited Materials

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Test Site Rules

The following are prohibited at the test site:

  • Smoking and the use of all tobacco products
  • Visitors, including relatives, children, and friends
  • Weapons of any kind

Personal items, including any of the following, are prohibited in the testing room and must be placed into the secure storage provided:

  • Cell phones and electronic communication devices, including any device with an on/off switch
  • Scratch paper or written notes
  • Dictionaries or other books of any kind
  • Audio devices (e.g., MP3, CD)
  • Calculators
  • Wallets, purses, jewelry, and watches of any kind
  • Food and drink, including water

Violation of test site rules, including the possession or use of prohibited items during a test administration, may result in the voiding of your scores.

Retake Policy
Who receives your test scores

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Retake Policy

You must wait 31 calendar days after taking a test/subtest/section or after attending a score verification session before retaking a test/subtest/section you did not pass; otherwise, the score for your retake will be invalidated and no score report will be issued.

To retake a test, subtest, or section, you must reregister and pay the retake fee.

The following guidelines apply to examinees retaking a test, subtest, or section:

  • For the FELE, General Knowledge Test, Elementary Education K–6, German K–12, Prekindergarten/Primary PK–3, and Speech 6–12, retake only the subtest(s) that you did not pass.
  • If you took the FELE prior to January 2014 and passed only one or two of the three subtests, take and pass the new FELE in its entirety.
  • Effective January 1, 2015, for FELE Subtest 3, English 6–12, and Middle Grades English 5–9, retake only the section that you did not pass.
  • For any other test that you do not pass, you must retake the entire test.

No extra testing time is given to examinees who are retaking a test, subtest, or section.

Late Arrival Policy
Who receives your test scores

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Late Arrival Policy

You should arrive at the test site 30 minutes before your appointment time. Even if you arrive a few minutes late, the test site may not be able to accommodate you. If you are refused admission, you will not receive a refund or transfer of fees, except as noted in the Absentee/No Show Policy.

Absentee/No Show Policy
Absentee/no show policy

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Absentee/No Show Policy

If you fail to appear for or to complete an examination, no fees or charges will be refunded; however, a test registration may be transferred to a later administration if there is an illness or injury to you that prevents you from taking the test.

To request a transfer, send the following to FTCE/FELE Customer Service at the address listed in Contact Us:

A signed letter attesting to the illness or injury from a medical doctor, physician's assistant, or nurse practitioner on official letterhead stationery. Letters written on prescription forms are not acceptable; however, "return to work" authorization letters are acceptable if they include an "out of work" date range inclusive of the testing date.

FTCE/FELE Customer Service must receive the letter and the documentation of illness or injury within 15 calendar days after the missed test date.

If you are experiencing flu-like symptoms, you should not report to your testing appointment. For additional information, see the Flu/Pandemic Policy.

Flu/Pandemic Policy
Who receives your test scores

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Flu/Pandemic Policy

If you are experiencing fever and flu-like symptoms, you should not report to your test appointment(s).

For the health and safety of other examinees and FTCE/FELE staff, you are urged to comply with the advice of your health-care professional and remain in home quarantine until medically cleared to return to work, school, or other normal activities.

Every effort will be made to reschedule canceled test appointments for examinees with a suspected or confirmed illness without additional fees or penalties.

For future test appointments:

Test appointments can be canceled online by you for any reason up to 24 hours before the test date with no additional fees or penalties.

To cancel a test appointment less than 24 hours in advance or for technical assistance with cancelling an appointment, contact Customer Service from 8:00 a.m. to 6:00 p.m. Monday through Friday at (866) 613-3281 (toll free) or (413) 256-2893.

For test appointments canceled less than 24 hours in advance, examinees must provide the following:

  • A letter stating your name, test date, test site, and the test(s) for which you registered, and
  • A signed letter attesting to the illness and recommended quarantine from a medical doctor, physician's assistant, or nurse practitioner on official letterhead stationery. Letters written on prescription forms are not acceptable; however, "return to work" authorization letters are acceptable as long as they include an "out of work" date range inclusive of the testing date.

Documentation should be sent to FTCE/FELE Customer Service at the address or fax number listed in Contact Us.

If you missed your test appointment due to illness:

No refunds will be given. However, you may request a transfer to another testing date and time as outlined in the Absentee/No Show Policy.

Test Cancellation Policy
Who receives your test scores

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Test Cancellation Policy

If a test site closes due to severe weather or a natural disaster (e.g., hurricane, flood, fire), FTCE/FELE Customer Service will notify you by telephone and/or email. You will later be contacted to reschedule your test appointment.

If you miss an appointment that has not been officially canceled due to a test site closing, you will not receive a refund or transfer of fees, except as explained in the Absentee/No Show Policy.

Score Reporting Policies
Who Receives Your Test Scores
Who receives your test scores

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Who Receives Your Test Scores

You will receive your test scores through your FTCE/FELE account.

Your passing scores are automatically submitted electronically to the Bureau of Educator Certification.

During registration, you may select a school district and/or college/university to receive your test scores. Please note that if you do not select a district or institution when you register, you may be responsible for providing them with a copy of your score report in the future.

Canceling or Invalidating Test Scores
Canceling or invalidating test scores

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Canceling or Invalidating Test Scores

Canceling Your Test Scores

If you decide to cancel your scores after taking the FTCE or FELE, you must complete and submit a Score Cancellation Form before leaving the test site.

Canceled scores will not be entered into any FTCE/FELE records and will not be reported to you, the DOE, or any institution for any purpose.

Score Invalidations Due to Violation of the 31-Day Rule

You must wait 31 calendar days after taking a test/subtest/section or after attending a score verification session before retaking a test you did not pass; otherwise, the score for your retake will be invalidated and no score report will be issued.

Score Invalidations Due to Cheating

Examinees found engaging in cheating behavior will have their scores invalidated.

For tests with essays, cheating behavior includes writing a pre-prepared, memorized essay. The essay must be a completely original essay composed during the test.

Examinees found with a cell phone or an electronic prohibited aid during testing will

  • not be allowed to continue testing;
  • have their scores automatically invalidated;
  • be reported to the DOE.

For more information, review Important Information About Cheating Behaviors and Test Score Invalidations.Link opens a PDF document

If the DOE invalidates your scores, no fees will be refunded and you may not register for or attend a score verification session for that test.