Contact Us

FTCE/FELE Customer Service

Contact FTCE/FELE Customer Service if you have any questions regarding the following topics:

  • Registering for a test
  • Scheduling a test appointment
  • Submitting an online payment
  • Changing a registration
  • Receiving a refund
  • Accessing your score report
  • Requesting duplicate score reports
  • Downloading test information guides
  • Registering for a score verification session
Send an e-mail request Email communication form
Send a chat request Live Chat:
This service can be accessed by the chat icon in the lower right corner of your screen.
Phone number Telephone:
(866) 613-3281 (toll free, US and Canada only)

8:00 a.m.–6:00 p.m. eastern time, Monday–Friday, excluding the following holidays:
Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, 2026, limited holiday hours 9 a.m.–5 p.m.
Sep 7, 2026, limited holiday hours 9 a.m.–5 p.m.
Nov 26, 2026
Nov 27, 2026, limited holiday hours 9 a.m.–5 p.m.
Dec 25, 2026
(Automated Information System available 24 hours daily)

If you are not satisfied with the support you receive, please ask to speak to a customer support supervisor.

Mailing address Mail:
FTCE/FELE Customer Service
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035 		For overnight delivery:
FTCE/FELE Customer Service
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
uploading documents Submit Materials:
To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

Alternative Arrangements

Alternative testing arrangements may be requested by an examinee with a disability or by nursing mothers.

Florida Department of Education

If you have questions about teacher certification rules, contact the Bureau of Educator Certification Link opens in a new window..

If you have questions about testing policy, contact the Office of Assessment using the contact form Link opens in a new window..

Additional information about the FTCE/FELE program can be reviewed in the Postsecondary Assessment section Link opens in a new window. of the Florida Department of Education website.

We want to hear from you! Please take a moment to go to the Department of Education's website and complete the FTCE/FELE online survey Link opens in a new window.. Information you provide will be analyzed by the program managers and used to improve the program.